Different companies from different industries are using various kinds of strategies to match the pace with the always-evolving marketplace. But when you look at all the industries and businesses out there, then you will notice that there is one thing common in all of them and that is outsourcing.
There used to be a time when outsourcing was considered as an alien strategy, and most of the firms out there were afraid of adopting it in their business. But with time, everything changed, and so does the perception of people regarding outsourcing. Now, businesses are flocking towards outsourcing because they know it can help their businesses in various ways, and the same goes for helpdesk support.
If you think that helpdesk supportis one of the most important parts of your business then instead of keeping it in-house and hampering your business, you should outsource. And if you are not convinced to outsource your help desk support even after going through its benefits, then you have come to the right place.
In this blog post, we are going to discuss how keeping helpdesk support in-house can hamper your business.
If you are running a small or medium-sized business and planning to keep your helpdesk in-house, then you are making the worst mistake of your life. Most of the small and medium-sized businesses out there are always suffering from budget constraints, and if you have to deal with the increasing expenses of in-house help desk, then it will become a financial burden for you.
You should know that when you keep your help desk in-house, then you will have to bear the expense of hiring, managing and training employees. In addition to this, you will also have to build a complete setup for the helpdesk, and this will not be a small expense. But you can easily skip all these expenses by merely outsourcing help desk to a third-party expert. You will have to pay only the fixed fee to the third-party expert.
Lost focus on the core business process
Managing the helpdesk is not an easy task, and you will need to dedicate enough time and effort in managing the helpdesk properly. From taking care of the response rate to giving optimal solutions, you will have to do many things to keep your helpdesk always up and running. Well, if you lack on the side of human resources, then you will soon find yourself losing track on the core business process.
If you will lose your focus on the core business process and start managing other operations of the business like helpdesk support, then it can turn out to be a disaster for your company. But you can offload all the hassle of the helpdesk to a third party and focus on the core business process to get expected results from your efforts.
When it comes to helpdesk support, then the one thing that matters the most is availability. It doesn’t matter how good your response rate it or how good are the people sitting behind the phones, if you are not always available, then you will not be able to maintain business continuity. Being round the clock available through helpdesk while keeping it in-house is a challenge for each and every SME out there in the market.
And when the people behind the helpdesk is not available when your employees or customers will need them then this will surely hamper the overall process of a business. But when you outsource helpdesk support then the third party helpdesk expert will be available 24 hours a day, 7 days a week, and 365 days a year. This type of availability will surely improve your helpdesk system.
Not the best expertise
If you are planning to keep your helpdesk in-house, then you will have to be dependent on your in-house staff and have faith in their knowledge because you will have no other options. You can’t just begin hiring new employees just for helpdesk support because this will turn out to be one of your biggest expenses.
But when you will start working with an experienced third party expert providing helpdesk support services, then you will get access to the skills and expertise of highly trained professionals. These professionals that will be assigned by the third party expert will work as an extended part of your company, and thus they will help you in streamlining your overall helpdesk support. As you can see, there are many disadvantages of not outsourcing helpdesk in your firm, especially when you are running a small or mediums sized business. Just look for the best third party expert and outsource your helpdesk to get better results.
Evie Mills is an Outreach Specialist at Anoodigital.com. She is also passionate about writing. Her key areas of interest are a lifestyle, business, technology and home decor. In her free time, she loves listening to music and play with her cute dog.